What is MyTeam?

MyTeam is:

• An email-based support system

• Primary way for you to:

• Submit issues or concerns with your website
• ­Submit new graphic or new project request
• ­Ask how-to questions
• Request new features

• Hub for the Celerate support team to triage requests and offer prompt service

Why this system?

• All client inquiries will be monitored by a team of skilled professionals lessening the reliance on a single point of contact

• This system will shorten response times

• Requests will make it to the right team member faster

• Email provides transparency and a log of communications.

How it works

• You will fill out the MyTeam support form for New Request

• You will receive an immediate confirmation of receipt

• The Celerate support team receives the ticket

• An experienced team member becomes the point of contact and:
  If necessary, we’ll ask you for further information

• We work to resolve the ticket

• We will communicate the ticket status

• Communicate successful completion of the ticket

Escalation Path

• Issue is reported by Client via the MyTeam support form  

• Support team communicates and initiates action

• Issue and resources are identified

• Support team provides frequent updates on progress towards resolution

• Resolution is accepted by customer

Where is My Response Email?

Be sure to check your spam filter if you do not receive a receipt for a submitted ticket. Sometimes, the MyTeam emails will end up in spam until the email or domain is whitelisted. To keep MyTeam emails from going into your spam or junk folder, please whitelist the domain of enforme.com or the email myteam@gocelerate.com.